American Airlines has been named a “Five Star Global Airline” by the Airline Passenger Experience Association (APEX)
American delivers five-star service according to customer survey. The ranking is a testament to the airline’s $3 billion investment in the customer experience, including improvements in food and beverage offerings, inflight entertainment, and Wi-Fi.
Customers of nearly 500 airlines from around the world rated flights they had taken during the year ending June 30, 2018. In addition to having the youngest mainline fleet among the four large U.S. airlines, American’s investments include:
- Adding fast Wi-Fi to its domestic fleet, available today on more than 240 aircraft and on all of American’s longterm narrowbody fleet of more than 700 aircraft by mid-2019
- Adding power throughout the cabin on mainline aircraft and two-class regional jets through 2021, ensuring customers arrive refreshed and recharged
- Installing new larger overhead bins so customers will have space for their carry-on bag. American offers the largest overhead bins available on its new and updated aircraft
- Enhancing the free onboard library with hundreds of movies, television, and music titles as well as new offerings such as Calm, which provides custom-curated sound and video to help customers relax and have a restful journey
- Activating free live TV, now available on more than 100 domestic aircraft, with the rest being updated during 2019. American is already the only U.S. airline to oer live TV on long-haul international flights
- Improving premium cabin offerings with amenities such as noise canceling headsets, elevated food and beverage choices, and bedding from Casper
- Flagship First Dining and Flagship Lounge locations, with Dallas Fort Worth coming in 2019.
About American Airlines Group
American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld® alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily ights to 150 countries. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. In 2015, its stock joined the S&P 500 index.
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