Glion Institute of Higher Education

The hospitality and international tourism sector is experiencing an increase in bookings. However, large hotels, restaurants and luxury brands continue to be challenged by staff shortages, a shortage that risks affecting the customer experience. Recruitment is expected to remain one of the biggest issues facing the hospitality and tourism industry over the next five years, but so will retention. Here’s how two of the most prestigious training institutes respond   Good, indeed, excellent news for the tourism sector. Indeed, the UNWTO’s World Tourism Barometer reported that international tourist arrivals reached 80% of pre-pandemic levels in the first quarter of 2023....

For the recovery of the hospitality and tourism sector it is essential to offer an impeccable guest service. The analysis and suggestions of Dr. Barbara Czyzewska, Interim Academic Dean & Head of Luxury Brand Strategy Specialization at Glion Institute of Higher Education In the near future, hotel guests will likely have different needs that are increasingly fluid and less obvious. And the guest service will have to adapt. According to Dr Barbara Czyzewska, Interim Academic Dean & Head of Luxury Brand Strategy Specialization at Glion Institute of Higher Education, excellent guest service can be identified as a kind of attention...