South African Airways awarded 4-Star ranking for 15 years in a row

South African Airways (SAA) has yet again confirmed its place amongst the top airlines in the world with a 4-Star ranking, in both economy and business class, for the 15th consecutive year

“SAA is proud to have maintained quality levels on all the services we offer – in our home market, across the African continent and internationally. This has been a particularly difficult year for the industry, but we still maintained a world-class product and service standards to our customers, making this 4-Star Airline ranking well deserved,” says ZuksRamasia, SAA general manager operations.

The ranking was done by aviation experts Skytrax, whose name is associated with quality excellence throughout the world by the air transport industry, after detailed product and service standards audits throughout the airline, and included SAA’s new Airbus A330-300 aircraft. The process is not connected to any customer ratings.

A 4-Star Airline rating signifies airlines providing a good standard of product and staff service across all travel categories, including cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials, in-flight entertainment, and staff service.

“This prestigious award takes pride of place amongst the host of awards we collect annually. We regard awards as valuable affirmations that we offer our customers quality across a range of product and service-delivery areas,” she said. “SAA employees have demonstrated singular loyalty and resilience over the eight decades the airline has been operating. We thank them for their dedication, hard work and commitment which allowed us to maintain this 4-Star rating”.

About South African Airways

South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the ‘Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on – time airlines.

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